Retention Dashboard
Member health at a glance
Retention Trend
Daily retention rate over the last 14 days
Recent Activity
Latest court bookings
At-Risk Members
Members showing declining visit patterns who may churn soon
Members
All club members and their engagement
Analytics
Deep dive into court and member trends
Weekly Visit Frequency
Reservations and unique visitors per week (12 weeks)
Membership Breakdown
Members by plan type
Court Utilization Heatmap
Booking density by day of week and hour (last 30 days)
Open Play Usage
Drop-in session participation and engagement metrics
Open Play Attendance Trend
Daily attendance over the last 14 days
Indoor vs Outdoor
Session type breakdown (last 30 days)
Open Play Utilization Heatmap
Average attendance by day of week and time slot (last 30 days)
Top Open Play Participants
Members with the most Open Play sessions (last 30 days)
Settings
CourtReserve connection and alert thresholds
Find this in your CourtReserve admin under Settings > API
Contact CourtReserve support to request API access
Members inactive for this many days are flagged as at-risk
Members inactive for this many days are marked as churned